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Quality Assurance and Warranty Claim Technician

Waukesha, WI

Posted: 12/22/2023 Industry: Manufacturing Pay Rate: $21-23

Job Description

Quality assurance and Warranty claim technician reports to the Quality Manager and is responsible for updating and maintaining ISO9001:2015 standards. Research and evaluate customer warranty claims. Recommend charge back related cost to the supplier and request corrective actions.

 

Major Areas of Responsibility
   

  • Update and maintain quality assurance processes.
       
  • Monitor QA process for compliance.
       
  • Reviewing and recommend to Manager actions for claims received from a customer.
        
  • Chargeback-related costs to the supplier as directed.
       
  • Process requests corrective actions from the supplier.
       
  • Maintain Quality KPI.

 

Specific Responsibilities of the Job
   

  • Maintain detailed and organized records of quality inspections, tests, and audits.
  •     Prepare reports summarizing findings and recommend corrective actions when necessary.
       
  • Investigate and document non-conforming products or processes.
       
  • Communicate with customers to assist in resolution on quality issues.
       
  • Provide weekly/monthly feedback to the quality manager about the progress of activities.

Meet Your Recruiter

Allison Crewz
Senior Recruiting Consultant

I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along. 

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About Waukesha, WI

Explore exciting job opportunities in the vibrant area surrounding Waukesha, Wisconsin! Known for its picturesque parks like Frame Park and gorgeous landscapes, Waukesha offers a perfect blend of small-town charm and big-city amenities. As the birthplace of Les Paul, this city celebrates its rich musical heritage and hosts the annual Waukesha BluesFest. With proximity to Milwaukee, home to the Milwaukee Art Museum and theater district, job seekers in Waukesha can enjoy a diverse cultural scene. Indulge your taste buds with the local favorite cheese curds or visit the iconic Leinie Lodge for a brewery tour. Don't miss the chance to catch a game by the beloved Milwaukee Bucks or Brewers at the Fiserv Forum or American Family Field. Embrace the opportunities for professional growth and a fulfilling career in the captivating region around Waukesha!