Waukesha, WI US
About the Role:
We’re seeking a detail-oriented and customer-focused Customer Service / Project Coordinator to support our new home construction team. In this role, you’ll act as the central link between homeowners, builders, and internal departments—ensuring each project runs smoothly from contract to closing.
What You’ll Do:
Serve as the primary point of contact for homebuyers, providing updates and guidance throughout the construction process.
Coordinate project timelines, inspections, and service requests with construction and design teams.
Manage documentation, warranty information, and closing details with accuracy and efficiency.
Track progress on multiple homes simultaneously and proactively resolve any issues or delays.
Support post-closing service needs with professionalism and empathy.
What We’re Looking For:
Strong communication and organizational skills with a customer-first mindset.
Experience in residential construction, homebuilding, or a related field preferred.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Tech-savvy with excellent attention to detail and follow-through.
Why You’ll Love It Here:
You’ll join a collaborative team passionate about creating exceptional homebuilding experiences. We offer growth opportunities, a supportive culture, and the satisfaction of helping dreams become homes.
I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along.
