Milwaukee, WI US
- Managing work volumes for brokerage team and ensuring coverage and cross training for vacations and sick days and ensuring service levels are met.
- Assist staff with entry compliance details to satisfy Customs regulations (HTS Classification/ADD review/PGA review)
- Experience in classification of various commodities to assist staff with needed classification of entries.
- Monitor that Brokerage and customer service KPI’s are met by staff. (shipment release/billing/dispatch to trucker)
- Assist staff as needed with billing errors, CBP transmission, credit controls, customer communications as needed
- Handle Entries for short staff situations and difficult entries as needed
- Regulate and approve requested time off for team
- Conduct training of new staff on operational processes
- Supervise & mentor staff. Help identify necessary training needed
- Reinforce key corporate service objectives & values
- Assist management with finding efficiencies in operations
- Previous Entry writing experience for a Customs Broker
- Strong Classification skills experience.
- Free trade agreement verification knowledge/experience
- Licensed Customs Broker
- Proficient in Microsoft suite with strong Excel Skills
- In-depth knowledge of U.S. Customs regulations and import processes
- Some previous management/supervisory experience preferred
- Excellent written and oral communication
- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
- Ability to effectively interact with varying position levels including senior management
Meet Your Recruiter
Senior Recruiting Consultant
I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too.