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IT Support Specialist

Franklin, WI

Posted: 07/05/2024 Employment Type: Direct-Hire (Perm) Industry: IT / Technical

Job Description

What We Are Looking For:
We seek individuals who are warm, prioritize others' happiness, and possess a can-do attitude. A true team player who values and offers constructive feedback, takes ownership of their responsibilities, and takes pride in delivering exceptional work.

Join Our Team: Exciting Opportunities Await You!

Essential Duties and Responsibilities:
- Provide responsive helpdesk support and expert training to end users
- Source, set up, and resolve issues with Windows computers and other equipment
- Troubleshoot software issues and deliver efficient first-level support
- Collaborate with headquarters IT to maintain and enhance our IT infrastructure
- Engage with diverse stakeholders to understand needs and translate them into actionable solutions
- Manage account licenses and permissions across Office 365 and various cloud services
- Facilitate smooth onboarding by promptly assigning new permissions to new employees
- Innovate processes to streamline IT onboarding for enhanced efficiency

- Possess 1-5 years of experience in IT or hold a bachelor’s degree with a strong interest in IT support
- Solid knowledge of current operating systems like Windows and Office 365, alongside familiarity with emerging technologies
- Experience in setting up, troubleshooting, and maintaining workstations
- Exceptional problem-solving skills with a determination to find solutions through research and innovation
- Proactive ownership of challenges, driving improvements as the company grows
- Strong communication skills to collaborate across all departments and support non-technical users effectively
- Hands-on mentality, ready to identify and resolve issues promptly
- Willingness to occasionally work beyond regular hours to ensure timely problem resolution

Join Our Team Today!
Discover a rewarding career where your skills make a difference. Apply now and be part of a dynamic team committed to excellence and innovation. We offer state-of-the-art facilities, outstanding career advancement opportunities, and a comprehensive Benefits Program including Medical and Dental Coverage, Life Insurance, Disability Insurance, and a Retirement Plan (401K). We are an Equal Employment Opportunity (EEO) employer. Discover a fulfilling career with us today!

Meet Your Recruiter

Nick Schubert
Account Manager

Hey there! I'm Nick, a recruiter at Hatch Staffing Services, where we're all about finding the perfect fit for you in Milwaukee's job scene. 🎉 Whether you're into the flexibility of temp gigs or eyeing that sweet full-time spot, I've got your back with advice, tools, and some serious support. Let's kickstart your journey to success! 💪

We are currently hiring for light industrial and clerical roles, both temp and direct hire!

In my free time, I love spending time with my fur babies Lenny and Roland, my 1-year-old son Felix, and my wife Kaila. We love to spend time outdoors camping and hiking. I'm also a big fan of music - I play guitar and piano :)

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About Franklin, WI

Ready to discover exciting job opportunities in the vibrant Franklin, Wisconsin area? This dynamic region, known for its blend of modern amenities and natural beauty, offers a plethora of growth prospects for job seekers. Nestled near the stunning shores of Lake Michigan, Franklin boasts a charming small-town atmosphere with easy access to big city attractions in nearby Milwaukee. From exploring the Milwaukee Art Museum to catching a game at Miller Park, or enjoying the local culinary delights like butter burgers and custard, there's something for everyone in this lively area. Join us in embracing the unique culture and countless career possibilities that Franklin, Wisconsin has to offer. Dive into our job listings and take the next step towards a fulfilling career in this enchanting region now!