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Help desk

Milwaukee, WI

Posted: 07/02/2024 Pay Rate: 20-25

Job Description

Job Title: Help Desk Technician

Job Summary: The Help Desk Technician provides technical support and assistance to end-users experiencing hardware, software, and network-related issues. This role involves troubleshooting problems, resolving issues, and ensuring customer satisfaction through efficient and effective problem-solving.

Key Responsibilities:

  1. Technical Support:

    • Respond to help desk tickets, phone calls, and emails from end-users.
    • Diagnose and resolve hardware, software, and network issues.
    • Provide guidance and support for computer systems, applications, and other technology-related issues.
  2. Troubleshooting:

    • Identify and document technical problems and solutions.
    • Escalate complex issues to higher-level support or specialized teams when necessary.
    • Follow up with users to ensure issues are resolved satisfactorily.
  3. User Assistance:

    • Assist users with setting up and configuring computer hardware and software.
    • Provide training and support on the use of various applications and systems.
    • Develop and maintain user guides and documentation.
  4. System Maintenance:

    • Perform routine maintenance on computer systems and networks.
    • Install and update software applications and operating systems.
    • Monitor system performance and troubleshoot issues as they arise.
  5. Record Keeping:

    • Maintain accurate records of all support requests, solutions, and interactions.
    • Generate reports on help desk activities and user satisfaction.
    • Document procedures and best practices for common technical issues.

Meet Your Recruiter

James Fletcher
Account Manager

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