Customer Experience Specialist
Deliver outstanding support across every customer touchpoint—from inquiries and orders to troubleshooting and issue resolution. You’ll be the voice of our brand, ensuring clarity, accuracy, and a smooth experience every time.
Responsibilities
Respond to customer inquiries via phone, email, and chat.
Resolve issues, service needs, and product questions; escalate when needed.
Stay up to date on our medical products and technology to guide customers confidently.
Maintain accurate records and collaborate with internal teams to drive solutions.
Recommend improvements that enhance the customer journey.
Qualifications
HS diploma or equivalent.
2+ years in customer service (medical device/manufacturing preferred).
Strong communicator and problem solver with high attention to detail.
Proficient in Microsoft Office and CRM systems.
Reliable, positive, and team-oriented.
Spanish speakers encouraged — bilingual is a plus.
I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along.
