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Customer Service Specialist

Waukesha, WI

Posted: 10/01/2024 Employment Type: Direct-Hire (Perm) Industry: Customer Service Pay Rate: $45,000-$50,000

Job Description

Industry leading company committed to delivering exceptional products and services to their customers with a well-established reputation is seeking a dedicated and customer-focused sales assistant for their team.

Job Summary: The Sales/Customer Service Specialist is responsible for providing excellent customer service and support to clients. This role involves handling customer inquiries, processing orders, and ensuring a smooth sales process. The ideal candidate will have strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product information, order status, and general inquiries.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Collaborate with the sales team and field technicians to resolve customer issues and ensure customer satisfaction.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Provide support to the sales team by preparing quotes, processing sales orders, and managing customer accounts.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Stay up-to-date with product knowledge and company offerings to provide accurate information to customers.

Qualifications:

  • Proven experience in customer service, sales support, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
  • Positive attitude and a strong commitment to providing outstanding customer service.
  • Ability to work independently and as part of a team.

Meet Your Recruiter

RyAnn Vassallo
Senior Placement Consultant

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About Waukesha, WI

Explore exciting job opportunities in the vibrant area surrounding Waukesha, Wisconsin! Known for its picturesque parks like Frame Park and gorgeous landscapes, Waukesha offers a perfect blend of small-town charm and big-city amenities. As the birthplace of Les Paul, this city celebrates its rich musical heritage and hosts the annual Waukesha BluesFest. With proximity to Milwaukee, home to the Milwaukee Art Museum and theater district, job seekers in Waukesha can enjoy a diverse cultural scene. Indulge your taste buds with the local favorite cheese curds or visit the iconic Leinie Lodge for a brewery tour. Don't miss the chance to catch a game by the beloved Milwaukee Bucks or Brewers at the Fiserv Forum or American Family Field. Embrace the opportunities for professional growth and a fulfilling career in the captivating region around Waukesha!