We are seeking a reliable and personable Receptionist / Customer Service Representative to be the first point of contact for our manufacturing facility. This role plays a key part in creating a welcoming and professional environment while providing high-quality customer service to clients, vendors, and internal teams. The ideal candidate will be organized, detail-oriented, and comfortable working in a fast-paced industrial setting.
Greet and direct visitors, clients, and vendors in a professional and friendly manner
Answer and route incoming calls and emails to appropriate departments
Provide accurate information about the company’s products and services
Process and manage customer orders, returns, and inquiries with a high level of accuracy
Maintain a clean and organized front desk and lobby area
Assist with administrative tasks such as data entry, filing, document preparation, and mail distribution
Coordinate and schedule appointments, deliveries, and meetings
Communicate effectively with production, shipping, and sales teams to ensure customer satisfaction
Handle customer complaints or issues and escalate them appropriately when needed
Support the office with various clerical duties as assigned
Hi there! My name is Meghan and I am a recruiter at Hatch Staffing Services, specializing in clerical and light industrial work. I have a passion for building relationships. I do my best to understand your unique needs, goals, and personality to make the perfect match and find you long term success!
In my free time, I love being active and spending time with my friends and family, specifically my golden retriever puppy Milo! :) If I'm not with Milo, you can find me trying new restaurants around Milwaukee!
