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Customer Service Representative

Milwaukee, WI 53204

Posted: 10/09/2024 Pay Rate: 20

Job Description

Job Summary: We are looking for a friendly and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. If you are passionate about helping others and enjoy solving problems, we want to hear from you!

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and support.
  • Assist customers with product-related questions, order status, returns, and troubleshooting.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Document customer interactions and feedback in our CRM system to ensure accurate records and follow-up.
  • Collaborate with other departments to resolve issues and improve the customer experience.
  • Stay informed about product updates, promotions, and company policies to provide knowledgeable assistance.
  • Identify and escalate priority issues to the appropriate teams as needed.
  • Contribute to a positive team environment by sharing ideas and supporting colleagues.

Additional Information

 
  • High school diploma or equivalent; additional education in customer service or related fields is a plus.
  • Proven experience in customer service or a related role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • A positive attitude and a passion for helping others.

Meet Your Recruiter

Meghan Uselding
Account Manager

Hi there! My name is Meghan and I am a recruiter at Hatch Staffing Services, specializing in clerical and light industrial work. I have a passion for building relationships. I do my best to understand your unique needs, goals, and personality to make the perfect match and find you long term success! 

In my free time, I love  being active and spending time with my friends and family, specifically my golden retriever puppy Milo! :) If I'm not with Milo, you can find me trying new restaurants around Milwaukee! 

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About Milwaukee, WI

Ready to kickstart your career in the vibrant region around Milwaukee, Wisconsin? Embrace endless growth opportunities and unbeatable charm in this bustling city along Lake Michigan. From the mesmerizing Milwaukee Art Museum to the pulsating energy of the Harley-Davidson Museum, this area offers a blend of cultural experiences and bustling city life. Indulge in delectable cheese curds and custard, catch a show at the historic Pabst Theater, or cheer on the Brewers at American Family Field. Discover your next career move while soaking up the area's unique culture and charm. Explore our job listings today and take your career to new heights in Milwaukee, Wisconsin!