We are hiring!

Our client prides themselves on delivering exceptional service and creating meaningful experiences for our members. Their customer service team is the face of the company, providing engaging and supportive interactions to both external clients and internal stakeholders. As an entry-level role with vast potential for growth in our dynamic, entrepreneurial organization, this position is perfect for those who are eager to learn and make an impact.

The successful candidate will be responsible for managing member inquiries and maintaining high standards of client satisfaction. This role involves handling calls, emails, and tickets, and requires a deep understanding of the company's technology and services to effectively guide and resolve queries.

Key Responsibilities:

• Manage Member Relationships: Handle day-to-day interactions with members, including tracking open items and resolving issues promptly.
• Monitor Processes: Proactively oversee benefit and technology administration processes to ensure accuracy and prevent downstream issues.
• Respond to Queries: Provide quick and accurate responses to system and service-related questions.
• Follow-Up: Return missed calls and follow up on member inquiries in a timely and effective manner.
• Complete Inquiries: Address and resolve all member inquiries through phone or email to full satisfaction.
• Record Keeping: Document and track all member interactions for quality assurance and training purposes.
• Collaborate Across Teams: Work effectively with various teams within the company on different projects and initiatives.
• Product Knowledge: Continuously build and update your knowledge of products and technology.
• Professional Development: Participate in training and development opportunities.
• Assist with Projects: Support project work, including application field mapping and system testing as needed.
• Seek Efficiency: Look for opportunities to improve accuracy and efficiency in daily tasks.