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Customer Service Representative

Kenosha, WI

Posted: 09/04/2024 Pay Rate: 18

Job Description

Client Services Representative
 
POSITION DESCRIPTION
 
The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, trouble-shooting/issue resolution, and handling phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor and Client Services Manager.
 
Primary Responsibilities Include:
  • Serve as daily client contact and assist with special projects as necessary 
  • Support incoming phone calls from client sources 
  • Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
  • Maintain and update the client/IMS website
  • Generate clear, consistent communication to internal and external team members regarding status and requirements of programs 
  • Run periodic bulk order uploads along with processing individual orders
  • Prioritize orders and/or projects, including prompt expediting of emergency requests
  • Work as a team member with all Account Management, Client Services, Production, Finance and operations staff
  • Manage report maintenance and distribution as needed for daily requirements
  • Support special projects as needed
 
Skills/Experience:
  • High school diploma/GED 
  • 1-2 years of customer service or call center experience 
  • Excellent organizational, communication and interpersonal skills, and the ability to work independently and manage priorities under tight timelines
  • Critical thinking, strong analytical skills and problem solving ability
  • Ability to handle a variety of tasks effectively and efficiently
  • Ability to prioritize multiple projects and requests
  • Must be a team player
  • Excellent knowledge of Microsoft Office Suite products
  • Experience with AS400 or similar database systems preferred

Meet Your Recruiter

James Fletcher
Account Manager

Hi there! Searching for a new job is hard; let me make it easier. I love Milwaukee and have deep connections with this city. I recently shifted career paths and have a passion for helping you do the same thing. What are you waiting for? Let's go!

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About Kenosha, WI

Ready to kickstart your career in the vibrant city of Kenosha, Wisconsin? Nestled along the shores of Lake Michigan, Kenosha boasts a perfect blend of urban amenities and natural beauty, making it an ideal location for job seekers looking to thrive. With its charming downtown area, bustling farmers' markets, and renowned museums like the Kenosha Public Museum and Civil War Museum, this city offers a unique cultural experience. Explore the shores of Lake Michigan at Simmons Island Park, catch a show at the historic Rhode Theater, or indulge in the local cuisine featuring the famous Wisconsin cheese and Kringle pastries. Don't miss out on the opportunity to join this dynamic community and grow both personally and professionally. Browse our job listings now and discover the exciting career opportunities waiting for you in Kenosha!