LOOKING FOR A CUSTOMER SERVICE ROLE WITH A COMPANY WHO VALUES THEIR EMPLOYEES?

SUMMARY

The Customer Service Representative provides the best possible customer
satisfaction to our customers by addressing and resolving customer
inquiries and problems to coordinate accurate and prompt service between
customers, sales, production and management.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to
include other duties and responsibilities as management may deem necessary
from time to time.
1.Receive incoming customer telephone calls, fax and e-mail order entry
information. Establish and maintain positive working relationships with
customers. Address and resolve customer inquiries and complaints.
2. Provide price quote and delivery information for incoming orders and for
phone, email, fax and website inquiries.
3. Enter customer purchase orders. Create sales order and production order.
Send order confirmation to customer.
4. Prepare all assigned reports and correspondence accurately and on time, to
include service log, open work orders, maintenance agreements, warranty work,
billings, etc..
5. Enter all required information into the computerized systems to create and
maintain the customer database, ensuring accuracy and timeliness. Prepare
documents, letters, correspondence, etc. as needed.

QUALIFICATIONS:

1. To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required.
2. Requires a high school diploma and one to three years of related experience
or a combination of education and experience.
3. Ability to read and interpret documents such as open orders, blueprints, and
procedure manuals. Ability to prepare reports and correspondence. Ability to
communicate effectively with customers and other employees in the organization.
4. Must be competent in using Microsoft Word and Excel for generating written
reports and spreadsheets. Prefer with previous experience using SAP software.