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Customer Service Representative

Brookfield, WI

Posted: 07/21/2023 Employment Type: Direct-Hire (Perm) Industry: Manufacturing

Job Description




The Customer Service Representative provides the best possible customer
satisfaction to our customers by addressing and resolving customer
inquiries and problems to coordinate accurate and prompt service between
customers, sales, production and management.


This list of duties and responsibilities is not all inclusive and may be expanded to
include other duties and responsibilities as management may deem necessary
from time to time.
1.Receive incoming customer telephone calls, fax and e-mail order entry
information. Establish and maintain positive working relationships with
customers. Address and resolve customer inquiries and complaints.
2. Provide price quote and delivery information for incoming orders and for
phone, email, fax and website inquiries.
3. Enter customer purchase orders. Create sales order and production order.
Send order confirmation to customer.
4. Prepare all assigned reports and correspondence accurately and on time, to
include service log, open work orders, maintenance agreements, warranty work,
billings, etc..
5. Enter all required information into the computerized systems to create and
maintain the customer database, ensuring accuracy and timeliness. Prepare
documents, letters, correspondence, etc. as needed.


1. To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required.
2. Requires a high school diploma and one to three years of related experience
or a combination of education and experience.
3. Ability to read and interpret documents such as open orders, blueprints, and
procedure manuals. Ability to prepare reports and correspondence. Ability to
communicate effectively with customers and other employees in the organization.
4. Must be competent in using Microsoft Word and Excel for generating written
reports and spreadsheets. Prefer with previous experience using SAP software.

Meet Your Recruiter

Allison Enk
Senior Recruiting Consultant

I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. 

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