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Customer Service

Oconomowoc, WI 53066

Posted: 01/15/2026 Employment Type: Temp Industry: Customer Service Job Number: 114341 Pay Rate: 30.00

Job Description


CUSTOMER ADVOCATE

Reports To: Commercial Operations Manager

Function:
Enter and manage customer orders in the ERP system, coordinate domestic and international shipments, and serve as a primary point of contact for customer inquiries including quotes, order status, expedites, and documentation. Maintain customer master data and deliver consistent, high-quality customer experiences.

Key Responsibilities:

  • Enter customer orders accurately and manage the Order Desk.

  • Respond to customer inquiries via phone and email.

  • Maintain and update customer master data.

  • Prepare quotes and retrieve required customer documentation.

  • Coordinate and prepare commercial documents for international shipments in compliance with export regulations.

  • Process RMAs and support discrepancy resolution.

  • Proactively monitor open orders and communicate status updates, delays, and expedite requests.

  • Collaborate cross-functionally to improve delivery performance.

  • Create and maintain departmental procedures;cross-train for coverage as needed.




Qualifications:

  • High school diploma or equivalent;college coursework preferred.

  • 3+ years of office experience, ideally in a manufacturing or technical sales environment.

  • Experience with international shipping and export documentation.

  • Strong customer service, communication, and organizational skills.

  • Proficiency with Microsoft Office, ERP, and CRM systems.

  • Detail-oriented, adaptable, and able to manage multiple priorities.

Meet Your Recruiter

Nick Schubert
Account Manager

After years as a touring musician, I felt the call to something new. In 2022, I made the leap into staffing and haven’t looked back since. What started as a career shift quickly became a passion, as I discovered my love for connecting with people from all walks of life. Building genuine relationships and helping candidates find roles where they can truly thrive is what drives me every day. For me, it’s about more than just filling positions — it’s about creating lasting connections that support both people and businesses alike.

When I’m not matching talent with opportunity, you’ll find me spending time with my wife, son, and our two dogs, Lenny and Roland. In my free time, I love heading out on camping trips, strumming my guitar, or getting lost in a classic Ken Burns documentary on PBS.

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About Oconomowoc, WI

Ready to embark on an exciting career journey in the lovely area around Oconomowoc, Wisconsin? This region, nestled in the heart of Waukesha County, boasts plentiful job opportunities and a vibrant community for you to thrive in. With its picturesque lakes, charming historic downtown, local art galleries like the Oconomowoc Arts Center, and the acclaimed outdoor venue, The American Players Theatre, this area is a haven for culture seekers. Enjoy a peaceful stroll along Lac La Belle, savor the area's delicious cheese curds and custard, catch a game of the local hockey team, the Milwaukee Admirals, or simply unwind in the stunning Fox Brook Park. Begin your career adventure here and discover why Oconomowoc is not just a place to work, but a place to call home. Explore our job listings now!