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Customer Service

Customer Service

Posted 08/05/2026
Job ID: 114645

Job Description

Be the Connection Between Our Customers and Our Team

We're looking for a customer-focused Customer Service Representative who enjoys building relationships, solving problems, and ensuring every customer has an exceptional experience. In this role, you'll serve as the primary point of contact for customers throughout the order process, from order entry to delivery and post-sale support.

You'll work closely with Sales, Supply Chain, Planning, Quality, Warehouse, and Accounting teams to ensure orders are processed accurately and customers receive timely updates and outstanding service.

What You'll Do

  • Process domestic and international customer orders through the ERP system.
  • Manage order entry, fulfillment, and delivery while ensuring accuracy and on-time service.
  • Respond to customer inquiries regarding pricing, product availability, shipping, and order status.
  • Resolve customer issues by collaborating with internal departments and coordinating timely solutions.
  • Process customer service requests and communicate updates throughout the resolution process.
  • Maintain accurate customer records and account information within the ERP system.
  • Support accounts receivable by assisting with invoicing, payment follow-up, and account maintenance.
  • Submit product sample and documentation requests for the Sales team.
  • Partner with cross-functional teams to improve processes and enhance the customer experience.
  • Participate in ongoing training and continuous improvement initiatives.

What We're Looking For

  • Bachelor's degree or 1–2 years of customer service, order management, or related experience preferred.
  • Bilingual in English and Spanish required; Portuguese is a plus.
  • Experience working in manufacturing, logistics, supply chain, or customer service environments preferred.
  • Familiarity with ERP systems such as SAP, BatchMaster, or similar platforms.
  • Strong Microsoft Office skills, including Excel.
  • Excellent communication and relationship-building skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Problem-solving mindset with a focus on delivering exceptional customer service.
  • Experience with shipping, logistics, delivery scheduling, carriers, or Incoterms is a plus.
  • Food manufacturing or food industry experience is preferred but not required.

Why Join Our Team?

  • Work in a collaborative environment where your ideas and contributions matter.
  • Partner with multiple departments and gain valuable cross-functional experience.
  • Opportunities for professional growth and career development.
  • Stable, growing company with a customer-first culture.
  • Competitive pay and comprehensive benefits package.

If you're passionate about customer service, enjoy working in a fast-paced environment, and thrive on building strong relationships while solving challenges, we'd love to hear from you. Apply today and become an important part of our team!

Meet Your Recruiter

Ian McKinch
Ian McKinch
Ian McKinch

Professional Placement Consultant

I believe recruiting is about people first, connecting the right talent with opportunities where they can succeed. With experience across manufacturing, construction, engineering, sales, marketing, and professional services, I take a consultative approach to understanding both business needs and candidate goals.

I specialize in finding talent that goes beyond the resume by focusing on skills, culture fit, and long-term success. I pride myself on building strong relationships, improving hiring processes, and creating a positive experience for both companies and candidates.

About Milwaukee, WI

Ready to kickstart your career in the vibrant region around Milwaukee, Wisconsin? Embrace endless growth opportunities and unbeatable charm in this bustling city along Lake Michigan. From the mesmerizing Milwaukee Art Museum to the pulsating energy of the Harley-Davidson Museum, this area offers a blend of cultural experiences and bustling city life. Indulge in delectable cheese curds and custard, catch a show at the historic Pabst Theater, or cheer on the Brewers at American Family Field. Discover your next career move while soaking up the area's unique culture and charm. Explore our job listings today and take your career to new heights in Milwaukee, Wisconsin!

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