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Customer Service

Milwaukee, WI

Posted: 07/05/2024 Pay Rate: 16-17

Job Description

Job Description: Customer Service Representative

Position Overview: We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing excellent service to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues by identifying problems, troubleshooting, and providing effective solutions.
  • Process orders, returns, and exchanges, ensuring accuracy and efficiency.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with other departments to address customer needs and improve service quality.
  • Follow up with customers to ensure their satisfaction and to build lasting relationships.
  • Stay up-to-date with product knowledge, company updates, and industry trends to better assist customers.

Qualifications:

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience as a Customer Service Representative or in a similar customer-facing role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a proactive approach to customer service.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Positive attitude, patience, and a strong desire to help others.

Preferred Skills:

  • Experience in [industry or specific sector relevant to the company].
  • Bilingual abilities are a plus.

Working Conditions:

  • This position typically operates in an office environment with standard working hours.
  • May require occasional evening or weekend work to meet customer needs.

Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications.

Meet Your Recruiter

James Fletcher
Account Manager

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