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Job Description
Member Happiness Hero - Customer Service Representative
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for managing day-to-day relationships with members, ensuring their inquiries and concerns are addressed promptly and effectively. Key responsibilities include:
- Relationship Management: Maintain and nurture day-to-day relationships with members, providing exceptional service and support.
- Issue Resolution: Open and resolve member questions, ensuring thorough and timely follow-up until all issues are satisfactorily addressed.
- Process Monitoring: Oversee benefit and technology administration processes, ensuring they run smoothly and efficiently.
- System Support: Follow up on system-related questions, providing clear and accurate information to members.
- Inquiry Completion: Handle all member inquiries throughout the entire process, ensuring a seamless and positive experience for the member.
- Project Assistance: Participate in additional projects as they arise, contributing to the continuous improvement of our services.
The successful candidate will possess strong communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer service. If you are proactive, detail-oriented, and enjoy working in a dynamic environment, we encourage you to apply.
Meet Your Recruiter
![](https://cdn.haleymarketing.com/images/team-members/440/thumbs/teammember_thumb_small2x_square-382AE733-ABEA-3F5A-BF0C-31FDECE6C495.jpg)
James Fletcher
Account Manager
Hi there! Searching for a new job is hard; let me make it easier. I love Milwaukee and have deep connections with this city. I recently shifted career paths and have a passion for helping you do the same thing. What are you waiting for? Let's go!