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Customer Service
Job Description
This is a great opportunity to learn and grow in a company with longevity in the Milwaukee area.
DESCRIPTION OF ESSENTIAL DUTIES:
- The CSR must recognize potential problems and react quickly to provide workable solutions to a vast array of customer issues to the satisfaction of the customer.
- Process complex orders and provide support for inquiries and problems received directly from customers, sales force, marketing, and in-house personnel in a manner that promotes outstanding customer relations.
- Edit electronic, written, and verbal orders for correct product codes, lot numbers, descriptions, sizes, special handling instructions, contract assignment, and any other special requests from the customer.
- Support field-based sales and technical personnel by providing home office customer service information.
- Resolve customer, sales, and marketing inquiries regarding order status, product availability, pricing, terms, shipping information, damaged/lost shipments, and product information in a knowledgeable and professional manner.
- Work closely with shipping department to handle emergency shipments, complaints, and export orders promptly and efficiently.
- Review, analyze and assist Credit and Quality Departments with returns as required.
Meet Your Recruiter
Allison Crewz
Senior Recruiting Consultant
I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along.