What You’ll Do:
Build strong day-to-day relationships with members by managing open items, resolving issues, and delivering timely follow-ups.
Respond quickly and accurately to benefit and technology questions, ensuring confidence and trust in our services.
Proactively monitor administration processes to maintain accuracy and prevent downstream issues.
Ensure every member interaction leads to satisfaction—helping us consistently achieve high Net Promoter Scores.
Take ownership of inquiries by phone or email and see them through to resolution.
Record and track all member communications for quality improvement and training.
Collaborate with colleagues across multiple teams on a variety of projects and initiatives.
Continuously expand your knowledge of our products and technology.
Engage in ongoing professional development and training opportunities.
Contribute to project work such as application field mapping, system testing, and more.
Identify opportunities to streamline tasks, improve efficiency, and enhance accuracy.
Jump in where needed—flexibility and teamwork are key!
What We’re Looking For:
A proactive problem-solver with a passion for delivering outstanding service.
Someone who thrives in a fast-paced environment and takes pride in accuracy.
A collaborative team player eager to grow, learn, and contribute to our mission.
I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along.
