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Position Overview: Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where every interaction counts? If so, we're looking for a Customer Care/Collection Specialist to join our team at our corporate facility in Milwaukee, WI. This hybrid remote position offers the opportunity to make a difference as a critical link between our customers and our company. As a family-owned company, our client takes pride in their legacy and are committed to delivering excellence every step of the way. They are about fueling innovation and fostering strong customer relationships.

Key Responsibilities:

• Engage with customers to resolve challenging situations with finesse and professionalism.
• Develop and maintain a deep understanding of our products and services.
• Document all customer interactions accurately and efficiently.
• Address customer complaints, billing issues, and delinquent accounts promptly and effectively.
• Act as a liaison between customers and internal/external resources to meet their needs.
• Analyze issues to identify root causes and recommend process improvements.
• Collaborate with cross-functional teams to implement new processes and procedures.
• Provide timely assistance to customers via phone, email, and our online portal.
• Partner with Sales Representatives to exceed customer expectations.
• Maintain accurate customer account information and process orders.

Required Skills & Experience:

• Associate's degree in Business or 5 years of relevant experience.
• Ability to research and resolve complex issues.
• Strong multitasking skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ERP/CRM software.
• Experience with JD Edwards system preferred.
• Professional demeanor and a commitment to teamwork.
• Flexibility to adapt to changing priorities and deadlines.

Job Location: Milwaukee, Wisconsin, United States

Position Type: Full-Time/Regular

Join Our Team: If you're ready to make an impact in a fast-paced environment and contribute to our tradition of excellence, we want to hear from you! Apply today to become a part of our dedicated team!