Customer Care/Collection Specialist
Milwaukee, WI 53204 US
Position Overview: Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where every interaction counts? If so, we're looking for a Customer Care/Collection Specialist to join our team at our corporate facility in Milwaukee, WI. This hybrid remote position offers the opportunity to make a difference as a critical link between our customers and our company. As a family-owned company, our client takes pride in their legacy and are committed to delivering excellence every step of the way. They are about fueling innovation and fostering strong customer relationships.
- Engage with customers to resolve challenging situations with finesse and professionalism.
- Develop and maintain a deep understanding of our products and services.
- Document all customer interactions accurately and efficiently.
- Address customer complaints, billing issues, and delinquent accounts promptly and effectively.
- Act as a liaison between customers and internal/external resources to meet their needs.
- Analyze issues to identify root causes and recommend process improvements.
- Collaborate with cross-functional teams to implement new processes and procedures.
- Provide timely assistance to customers via phone, email, and our online portal.
- Partner with Sales Representatives to exceed customer expectations.
- Maintain accurate customer account information and process orders.
Required Skills & Experience:
- Associate's degree in Business or 5 years of relevant experience.
- Ability to research and resolve complex issues.
- Strong multitasking skills with keen attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and ERP/CRM software.
- Experience with JD Edwards system preferred.
- Professional demeanor and a commitment to teamwork.
- Flexibility to adapt to changing priorities and deadlines.
Job Location: Milwaukee, Wisconsin, United States
Position Type: Full-Time/Regular
Join Our Team: If you're ready to make an impact in a fast-paced environment and contribute to our tradition of excellence, we want to hear from you! Apply today to become a part of our dedicated team!