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Customer Account Manager

Milwaukee, WI

Posted: 04/20/2026 Employment Type: Permanent Industry: Distribution Pay Rate: $55-65K/year

Job Description

We are seeking a customer-focused and relationship-driven Customer Account Manager to manage and grow customer accounts within a distribution environment. This role will serve as the main point of contact for customers, ensuring excellent service, timely communication, accurate order management, and long-term relationship building.

The ideal candidate is organized, proactive, and enjoys balancing customer service, account management, and problem solving in a fast-paced setting.

Key Responsibilities

  • Serve as the primary point of contact for assigned customer accounts
  • Build strong relationships with customers to support long-term retention and account growth
  • Manage customer orders, pricing, quotes, product availability, shipping updates, and issue resolution
  • Coordinate with internal teams including operations, purchasing, warehouse, logistics, and sales to ensure customer needs are met
  • Monitor account activity and identify opportunities for upselling, cross-selling, and additional business
  • Resolve customer concerns related to orders, shipments, inventory, invoicing, or service issues
  • Maintain accurate customer records, pricing agreements, and account details in CRM or ERP systems
  • Prepare account reports, sales forecasts, and customer activity updates for leadership
  • Support new customer onboarding and ensure a smooth transition into ongoing account management
  • Track key performance metrics related to customer satisfaction, order accuracy, retention, and account growth
  • Stay informed on products, inventory levels, lead times, and market trends to better support customers

Job Requirements

  • Associate’s or Bachelor’s degree in Business, Sales, Supply Chain, Communications, or related field preferred
  • 2+ years of experience in account management, customer service, inside sales, distribution, logistics, or related roles
  • Strong communication and relationship-building skills
  • Excellent organizational and problem-solving abilities
  • Experience managing multiple customer accounts in a fast-paced environment
  • Proficiency with Microsoft Office, CRM systems, and ERP systems
  • Ability to handle customer concerns professionally and efficiently
  • Strong attention to detail and follow-through
  • Experience in distribution, manufacturing, logistics, or supply chain industries is a plus

Preferred Traits

  • Customer-first mindset
  • Strong multitasking and time management skills
  • Professional, dependable, and proactive
  • Comfortable working cross-functionally with multiple departments
  • Driven to build long-term customer relationships and support business growth

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with company match
  • Career growth opportunities
  • Supportive and team-oriented work environment

Meet Your Recruiter

Allison Crewz
Senior Recruiting Consultant

I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along. 

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About Milwaukee, WI

Ready to kickstart your career in the vibrant region around Milwaukee, Wisconsin? Embrace endless growth opportunities and unbeatable charm in this bustling city along Lake Michigan. From the mesmerizing Milwaukee Art Museum to the pulsating energy of the Harley-Davidson Museum, this area offers a blend of cultural experiences and bustling city life. Indulge in delectable cheese curds and custard, catch a show at the historic Pabst Theater, or cheer on the Brewers at American Family Field. Discover your next career move while soaking up the area's unique culture and charm. Explore our job listings today and take your career to new heights in Milwaukee, Wisconsin!