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Concierge Team Member
Job Description
Role Overview:
Launch your career with a dynamic company as a Concierge Team Member. You'll provide exceptional client and internal support, enhancing your skills in a collaborative, high-performance environment.
Responsibilities:
- Act as the primary contact for clients and internal teams.
- Handle member calls, emails, and tickets, resolving inquiries and reflecting company values.
- Utilize company technology to assist with queries and maintain accurate records.
- Manage client relationships, track open items, and address issues promptly.
- Monitor benefit and technology processes for accuracy.
- Ensure client satisfaction and contribute to high Net Promoter Scores.
- Follow up on missed calls and complete inquiries efficiently.
- Collaborate with team members on various projects and participate in professional development.
- Assist with projects like application mapping and system testing.
- Seek ways to improve efficiency and perform additional duties as needed.
Job Requirements
Role Requirements:
- Embody core values of authentic hospitality, dependable excellence, and optimism in all interactions.
- Actively contribute to a growing company with a track record of grit, courage, and excellence.
- Excel in a high-performance, collaborative environment with strong time-management, multitasking, and communication skills.
- Proficient in Microsoft Excel, Outlook, Word, and PowerPoint, with strong analytical problem-solving abilities.
- Maintain a positive, professional attitude and deliver personalized, engaging interactions.
Meet Your Recruiter
Araceli Mercer
Account Manager
Hey there!
I’m Araceli, and my leap into recruiting was one of those “meant to be” moments—totally unexpected, but I wouldn’t have it any other way! I quickly found my passion in connecting people with their dream jobs, and now I’m here to do the same for you!
I was born and raised in Milwaukee and earned my degree from the University of Southern California. After graduating, I made the decision to trade in the Sunshine State to return to the land of cheese to help raise my two younger siblings. My experience ranges from local to national recruiting which has allowed me to build a strong network of connections and opportunities.
A bit more about me: I’m the oldest of three siblings, with an 11-year gap, so helping others is who I am. I’m also a huge animal lover and proud cat mom to a tuxedo kitty named Romeo.