Career Growth Starts Here

Position Summary
Reporting to the Team Lead, the Client Service Specialist serves as a key connection point between customers, sales, and production teams. This role ensures that customer specifications and job requirements are accurately communicated and executed across all areas of production, including Scheduling, Paper, Imaging, Press, Finishing, Inventory Control, Mailing, and Distribution. The Client Service Specialist oversees the lifecycle of print projects, supporting planning, issue resolution, and progress tracking to ensure quality results and on-time delivery.

Primary Responsibilities

• Collaborates with internal teams to gather printing and production requirements and communicates those needs to appropriate external print vendors.

• Assists with coordinating schedules, requesting and reviewing bids, and supporting statements of work through project completion.

• Works closely with internal partners and vendors to review, validate, and confirm production plans and specifications.

• Prepares detailed job layouts, work instructions, and purchase orders to support accurate execution.

• Manages internal approval workflows to ensure jobs move efficiently through production stages.

• Communicates across departments to follow up on deliverables and ensure all production components meet quality and accuracy standards.

• Tracks and organizes production status and documentation to promote transparency and easy reference.

• Develops a working knowledge of internal software systems and production tools related to print and promotional products.

• Maintains and reviews reports to monitor timelines, milestones, and completion of production jobs.

Additional Responsibilities

• Distributes proofs and routes job tickets as needed.

• Provides administrative and clerical support, including receptionist coverage when required.

• Performs duties associated with the Client Services Administrator role as necessary.

Qualifications

• Minimum of 2 years of experience in print production, project management, customer service, or inside sales within a print-focused environment.

• Demonstrated experience reviewing print specifications, obtaining bids, and managing print projects from start to finish.

• Familiarity with direct mail processes and postal regulations is a plus.

• Strong ability to collaborate with clients, internal teams, and external partners.

• Exceptional attention to detail and organizational skills.

• Proficiency in Microsoft Office applications.

• Strong written and verbal communication skills.

• Ability to succeed in a fast-paced, deadline-driven environment.

• Bachelor’s degree or equivalent combination of education and relevant work experience required.