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Client Services Representative

Kenosha, WI

Posted: 07/03/2024 Employment Type: Temp to Hire Industry: Customer Service

Job Description

Client Services Representative
The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, trouble-shooting/issue resolution, and handling phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor and Client Services Manager.
Primary Responsibilities Include:
  • Serve as daily client contact and assist with special projects as necessary 
  • Support incoming phone calls from client sources 
  • Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
  • Maintain and update the client website
  • Generate clear, consistent communication to internal and external team members regarding status and requirements of programs 
  • Run periodic bulk order uploads along with processing individual orders
  • Prioritize orders and/or projects, including prompt expediting of emergency requests
  • Work as a team member with all Account Management, Client Services, Production, Finance and operations staff
  • Manage report maintenance and distribution as needed for daily requirements
  • Support special projects as needed
  • High school diploma/GED 
  • 1-2 years of customer service or call center experience 
  • Excellent organizational, communication and interpersonal skills, and the ability to work independently and manage priorities under tight timelines
  • Critical thinking, strong analytical skills and problem solving ability
  • Ability to handle a variety of tasks effectively and efficiently
  • Ability to prioritize multiple projects and requests
  • Must be a team player
  • Excellent knowledge of Microsoft Office Suite products
  • Experience with AS400 or similar database systems preferred

Meet Your Recruiter

Allison Crewz
Senior Recruiting Consultant

I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along. 

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About Kenosha, WI

Ready to kickstart your career in the vibrant city of Kenosha, Wisconsin? Nestled along the shores of Lake Michigan, Kenosha boasts a perfect blend of urban amenities and natural beauty, making it an ideal location for job seekers looking to thrive. With its charming downtown area, bustling farmers' markets, and renowned museums like the Kenosha Public Museum and Civil War Museum, this city offers a unique cultural experience. Explore the shores of Lake Michigan at Simmons Island Park, catch a show at the historic Rhode Theater, or indulge in the local cuisine featuring the famous Wisconsin cheese and Kringle pastries. Don't miss out on the opportunity to join this dynamic community and grow both personally and professionally. Browse our job listings now and discover the exciting career opportunities waiting for you in Kenosha!