We are a mission-driven in-home caregiving organization dedicated to helping seniors and individuals live safely, comfortably, and independently at home. Our culture is built on compassion, teamwork, flexibility, and respect—for our clients and our employees. We believe great care starts with taking care of our team.
The Client Care Coordinator serves as a vital connection between clients, families, caregivers, and internal teams. This role blends relationship-building, care coordination, and problem-solving to ensure high-quality service delivery and exceptional client experiences. The position requires approximately 50% local travel throughout Waukesha and Milwaukee counties for in-home visits, assessments, and caregiver support.
Serve as the primary point of contact for assigned clients and families
Conduct in-home visits to assess client needs, satisfaction, and care quality
Coordinate caregiver placements, schedules, and care plans
Support caregivers with onboarding, check-ins, and ongoing communication
Address client or caregiver concerns promptly and professionally
Collaborate with internal teams to ensure continuity of care and compliance
Maintain accurate documentation and client records
Proactively identify opportunities to enhance client satisfaction and retention
Experience in home care, healthcare coordination, social services, or a related field preferred
Strong interpersonal, communication, and organizational skills
Compassionate, client-focused mindset with strong problem-solving abilities
Comfortable with frequent local travel (approximately 50%)
Valid driver’s license and reliable transportation
Proficient with basic technology and documentation systems
I made the leap from retail management to recruiting and never looked back. I specialize in direct hire positions and I would love to support you throughout your entire process in finding your new career. At Hatch, we are boutique firm which allows us to give you the focus you deserve. As a mom of two, who loves the outdoors and cooking, I understand how important balance is and I want to help you achieve that too. Even if you do not see a role that fits what you are looking for, send me a message, you never know when the right role will come along.
