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Bilingual Customer Service Representative
Job Description
Role Overview:
Join a dynamic and growing company as a Concierge Team Member! In this role, you'll provide exceptional service to clients and internal teams while developing your skills in a collaborative environment.
Responsibilities:
- Engage with clients and internal teams as the face of the company.
- Handle member calls and inquiries, ensuring timely resolution.
- Manage queries via email, tickets, and phone.
- Use company technology to assist with information and inquiries.
- Maintain professionalism and strong computer skills in all interactions.
- Track client relationships and resolve issues promptly.
- Monitor processes for accuracy in benefits and technology administration.
- Ensure client satisfaction to achieve high Net Promoter Scores.
- Follow up on missed calls and document all interactions.
- Collaborate with various teams on projects.
- Continuously expand knowledge of products and technology.
- Participate in training and professional development.
- Assist with project tasks like application mapping and system testing.
- Seek improvements for efficiency in daily tasks.
- Perform additional duties as needed.
Job Requirements
Role Requirements:
- Embody core values of authentic hospitality, dependable excellence, and optimistic energy in all interactions.
- Actively contribute in a growing company.
- Display grit, courage, and excellence in achievements.
- Thrive in a high-performance, collaborative environment with strong communication skills and effective time management.
- Experience with Microsoft Excel and strong analytical problem-solving skills; proficiency in Outlook, Word, and PowerPoint required.
- Maintain a positive, professional attitude and provide engaging interactions with all stakeholders.
Additional Information
Meet Your Recruiter
Araceli Mercer
Account Manager
Hey there!
I’m Araceli, and my leap into recruiting was one of those “meant to be” moments—totally unexpected, but I wouldn’t have it any other way! I quickly found my passion in connecting people with their dream jobs, and now I’m here to do the same for you!
I was born and raised in Milwaukee and earned my degree from the University of Southern California. After graduating, I made the decision to trade in the Sunshine State to return to the land of cheese to help raise my two younger siblings. My experience ranges from local to national recruiting which has allowed me to build a strong network of connections and opportunities.
A bit more about me: I’m the oldest of three siblings, with an 11-year gap, so helping others is who I am. I’m also a huge animal lover and proud cat mom to a tuxedo kitty named Romeo.