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Account Manager
Job Description
Why not make this holiday weekend the start of something amazing? This Labor Day, let’s celebrate by putting your skills to work in a fresh new role!
Role Requirements:
- Align with our client’s core values: authentic hospitality, dependable excellence, and optimistic energy in all interactions.
- Be adaptable in a dynamic, growing environment, ready to contribute wherever needed.
- Showcase achievements reflecting grit, courage, and excellence.
- Thrive in a high-performance, collaborative setting with strong time-management, multitasking, and communication skills.
- Proficient in Microsoft Excel, Outlook, Word, and PowerPoint with strong analytical problem-solving abilities.
- Maintain a positive, professional attitude with engaging interactions.
- College degree required.
- Typically, 3+ years of experience in benefits, technology, or insurance.
Responsibilities:
- Manage client relationships and internal projects, including client calls and training.
- Execute project plans and complete necessary documentation.
- Monitor benefit and technology processes to ensure accuracy.
- Ensure high client satisfaction and maintain excellent service standards.
- Coach and guide team members, prioritize tasks, and respond to system questions.
- Research and resolve client inquiries, and maintain system knowledge.
- Triage client escalations, understand client specifications, and partner across teams.
- Stay updated on products and technology, participate in training, and seek efficiency improvements.
- Perform other duties as assigned.
Meet Your Recruiter
Araceli Mercer
Account Manager
Hey there!
I’m Araceli, and my leap into recruiting was one of those “meant to be” moments—totally unexpected, but I wouldn’t have it any other way! I quickly found my passion in connecting people with their dream jobs, and now I’m here to do the same for you!
I was born and raised in Milwaukee and earned my degree from the University of Southern California. After graduating, I made the decision to trade in the Sunshine State to return to the land of cheese to help raise my two younger siblings. My experience ranges from local to national recruiting which has allowed me to build a strong network of connections and opportunities.
A bit more about me: I’m the oldest of three siblings, with an 11-year gap, so helping others is who I am. I’m also a huge animal lover and proud cat mom to a tuxedo kitty named Romeo.